Essay Case Study- General Hospital - 972 Words

Running head: ANALYSIS OF: â€Å"CONFLICT RESOLUTION AT GENERAL HOSPITAL† Analysis of: â€Å"Conflict Resolution at General Hospital† August 22, 2010 Abstract This is paper will address the conflict at General Hospital and discuss the conflict management styles that are evident in the case. Next, there will be a discussion of how General Hospital could have used teams to address the cost reductions needed to stay competitive. A description of how Hammer can use negotiation skills to get buy in for the cost reductions will also be included. Finally, a strategy for Hammer to resolve the problem will be recommended. Cost control and management/physician agreement are the main conflicts at†¦show more content†¦392) In the meeting that Hammer has with Marge Harding (the new COO), he advises he to select something that the physicians can do at less cost and implement the change†¦with no questions asked including terminations of at will employees. This allows Harding free reign to do whatever she wants without consulting anyone if she doesn’t feel it necessary. Because of this Harding uses bad judgment when deciding to terminate attending Cardiologist Dr. James Boyle and replace him with computerized EKG interpretations. Dr. Boyle was respected by his peers, provided accurate and timely reports, never missed work, and always made arrangements for replacements when on vacation, which shows he was committed to his career and patients. Harding implements a computerized system without any testing or advanced notice, has her assistant (John Will) introduce the system to the phys icians and staff and then goes on vacation. The avoidance style comes into play when there are problems with the new computerized EKG system. The avoiding style â€Å"refer’s to unassertive and uncooperative behaviors. A person uses this style to stay away from conflict, ignore disagreements, or remain neutral.† (Hellriegel Slocum, pp. 394) During the first week there were several problems with the computerized operations such as: late reports, mis- filings, wrong patients EKG analysis, and misdiagnoses. These problems could incur further cost for the hospital and possibly lawsuits. TheShow MoreRelatedWaffle General Hospital Case Study1499 Words   |  6 PagesMANAGER _ Waffle General Hospital Case Study Health care is a very complex system. The New South Wales Western Health district and rural hospitals like other health districts in New South Wales have undergone massive structural reforms in the last two years (Reference). Introduction of an output based funding system, using efficient prices set by New South Wales, under the Activity Based Funding means that Hospitals such as Waffle are on a high efficiency drive. 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